Frequently Asked Questions

Moxie’s is a Premium Casual restaurant therefore the majority of our seating is open for walk-in guests on a first-come, first-serve basis. However, we realize that our guests have busy lives and that a wait list is not always ideal.

Reservations are available on a limited basis and available reservation times will vary from location to location. Whether a restaurant can accept your reservation will depend on many factors including the size of your party, preferred date and time, etc. Many locations will not be able to accept reservations during their busiest periods or surrounding special events.

We recommend calling your local Moxie’s directly and speaking with a manager for more information on available reservations at your preferred location.

Absolutely! At Moxie’s we pride ourselves on our allergy awareness and guest protection procedures.

We have a Common Allergen Guide for mild allergies or intolerances to assist you in making menu selections.  However, items listed on this guide may contain small amounts of the listed allergen.  Therefore this guide is not to be used for severe allergies.  We strongly recommend that you make your server aware of any severe allergies prior to ordering. (Common Allergen Guide)

We take food allergies and sensitivities very seriously and require that our Managers check with guests each time a severe allergy is brought to the attention of our servers. There are rigid protocols in place and every Manager and Chef have internal guidelines for making safe menu suggestions depending on the specific concern.

Of course! Celiac’s disease and food being prepared gluten free is one of the most common dietary concerns that our guests approach us with. Please make your server aware if you have a gluten intolerance or severe allergy to gluten. Please also reference our Common Allergen Guide for additional information.

Yes, all locations offer a complimentary dessert for guests celebrating their birthdays with us.  Please let your server know if one of your party is celebrating a birthday.

Our primary criteria is career experience! All franchise applicants must have extensive experience as the General Manager or owner/operator of a full service, sit down restaurant similar to a Moxie's (premium casual, high volume, dining room & lounge). New franchisees must be the primary operator of their Moxie’s location, so career experience is critical.
No franchise applicant may have other business commitments within our industry. We expect 100% commitment to our brand.

We are no longer accepting new franchisees for locations in BC, Alberta, Saskatchewan, Manitoba or rural Ontario.

Please note that all new locations are first offered to our current franchisees to help them to expand their businesses, then secondly to our bank of internal applicants prepared to become franchisees. Any applicant from an external source, who we find to meet all of our criteria, can expect an extensive waiting period before a new location becomes available.

If you would still like more information about owning a Moxie’s franchise, please send an outline of your management experience in the Food Hospitality industry to info@moxies.ca. Please be sure to include the markets you are interested in. We thank all applicants; however only those considered for an interview will be contacted.
 

Thank you for your interest in employment opportunities with Moxie's! Please visit our Human Resources Website at http://hr.moxies.com/ 

The website gives you the opportunity to review available position at all locations across the country and fill out our online application. You can also visit your preferred location directly to drop off your resume or fill out an application personally.

All donation and sponsorship requests can be submitted via fax or email to the attention of the Marketing Department. Our fax number is 403-543-2646 or by email at donations@moxies.ca.

We recommend upscale casual attire, but we do not have a formal dress code. At Moxie’s, you will find that we cater to many different demographics of guests. Likewise, you will find many different styles of apparel. Everything from jeans, to suits and ties and even evening wear on guests joining us for a date night or special occasion. 

Twice per year we do a comprehensive review of our menu and update it based on numerous factors including guest feedback, product availability and great new item additions.  Items that are no longer popular with our guests are removed and replaced with new creations or we will keep an item on the menu but update the recipe to improve its popularity.

Occasionally, we also encounter supply issues in our industry which force us to change a recipe or menu item due to factors beyond our control. In these situations, we try very hard to make as few changes as possible to not affect our guests.

Unfortunately, we do not disclose our recipes since they are such a core aspect of our business. All recipes are kept in archive for potential use in future menus or features.

If you were employed by a corporate Moxie’s location, please email t4@moxies.ca or call our home office at 403-543-2600 and ask to speak with our payroll department. 

If you were employed by a franchise owned location you will need to contact the franchisee directly or the location that you worked for. Our home office does not have access to the employee records of franchise owned and operated locations.

Absolutely! While our lounges are reserved for those who prefer an adult-only atmosphere, our dining rooms have always been child and family friendly. We welcome families with children of all ages and offer a Kids’ Menu with seven junior items, all available for only $7.99, including unlimited drinks and dessert for children under 12.  We also offer colouring sheets with crayons and have high chairs available.

Yes. Please click the following link to see our Accessibility Policy. If you would like to provide feedback on our policies and procedures please email info@moxies.ca